Refund Policy

We want you to be confident in your purchase. This policy explains when you can receive a refund for MyCaseworks document-preparation and attorney-review services (sections 1–3) and for orders placed with providers on the YouSafe marketplace (section 4).

1. Full refund — before work begins

If you cancel within 24 hours of payment and we have not yet started document preparation, you receive a full refund. No questions asked.

2. Partial refund — after preparation starts

If document preparation has begun but attorney review has not started, we refund 50% of the fee. This covers the staff time already invested in your matter.

3. No refund — after attorney review

Once a licensed attorney has begun reviewing your documents, the fee is non-refundable. Attorney time is reserved specifically for your matter and cannot be resold. If you are unsatisfied with the quality of review, contact us and we will discuss options, which may include a second attorney review at no charge.

4. YouSafe marketplace orders

When you order from a provider on the YouSafe marketplace, YouSafe holds your payment on the platform until the order is complete. YouSafe is not a licensed escrow agent. The payment is released to the provider when you approve the delivery or, if you neither approve it nor open a dispute, when the release window shown on your order ends (currently 7 days after the order is marked complete).

• Before the provider starts work: you can cancel the order and receive a full refund as YouSafe wallet credit.
• After delivery: you can request revisions within the limit shown on the listing. If the delivery does not match what the listing and your order agreed, open a dispute before you approve it. The payment stays held while YouSafe reviews the order, and the outcome can be a release to the provider, a partial refund, or a full refund.
• After you approve or the payment is released: the payment has gone to the provider. Further refunds are only made under section 6 (Exceptions).

5. How to request a refund

For MyCaseworks services, email legal@yousafeconsultancy.com with your order number and the reason for the refund request. We process approved refunds within 5–10 business days to the original payment method.

For marketplace orders, use Cancel or Raise a dispute on the order page, or email support@yousafeconsultancy.com with your order number. Marketplace refunds are credited to your YouSafe wallet.

6. Exceptions

We reserve the right to issue refunds outside this policy in exceptional circumstances — for example, if a government office closes or changes its procedures in a way that makes your application impossible to file. These decisions are made case by case.

7. Chargebacks

If you initiate a chargeback without first contacting us, we may suspend your account pending resolution. We prefer to resolve disputes directly and will respond to refund requests within 48 hours.